Ghetto mama presents to various nurses' stations in different zones of the ER to yell and swear about how long it's taking to get her kids x-rays back for an injury he sustained nearly a week ago. After the third person she berates about how she's in and out in 2 hours for the same sort of thing at hospital X all the time (feel free to leave and go there any time, baby doll, we all know you aren't gonna pay this bill anyway), she is politely asked to please go back to the room where her kid is and she adamantly refuses to do so until someone explains to her why no one has applied a dressing to her child's contusion with no break in the skin.
Douche SWAT team is activated and emesis bag nurses is deployed from his zone to herd mom into a room and bring the situation down a notch. Conversation that brought the situation from 10 to 0 in approximately 30 seconds?
Mom-"I can't believe it took us 2 hours to get seen and now it's takin' an hour for this x-ray? What the fuck are y'all doin', this hospital is stupid, and y'all are stupid! Imma report y'all! How come this is takin' SO LONG?"
Emesis bag nurse-"I don't know, why did it take YOU so long to bring your kid in? He fell off his bike 5 days ago and you're just now getting around to take him to see someone? What have you been doing? 5 days kind of sounds like neglect, maybe I should be reporting YOU, ma'am!"
After this, the level of satisfaction with the care provided changed significantly.