I can't tell you how many freaking times I triage someone or take care of someone that decides to tell me how awful the hospital I work at is and how crappy their care is every time they come and so on and so forth until they tell me the whole saga or I find a way to leave the room. Most of the people complaining are here for complaints they could have seen their own doctor about an average of three weeks ago, but I digress.
Now, a little about Hood Hospital- it's not like we stand alone for miles or anything. Granted, we are the closest ER for most of the population we serve, but if our care really sucks that bad or if we're really the hospital that "kills people", you would have go all of 5 minutes to be seen somewhere else. But alas, despite the fact that we have allegedly nearly threatened the life and limb of these patients on multiple occasions and universally treated them like shit, they continue to return. This puzzles the hell out of me. Virtually all of these people have cars and the bus system here is rad, so it's not even like being in walking distance is an issue.
One of our housekeepers who lives near the hospital put it best the other day when she was complaining about her neighbors. "All these people complain to me about this place like I'm taking care of patients, and they all act like y'all are out in the street with motherfuckin' guns or something rounding folks up and making 'em come to the ER! Shit, if you don't like it, there's ten other hospitals right around here that y'all can go to! Nobody's making you go there! Just go down the street, damn!"
But WTF. Are people just really slow learners, or do they just want something to complain about?