I believe I've expressed myself pretty clearly in the past about my opinion on medically ignorant asshats who try and tell me my business, but the family member I dealt with the other day really took the cake. The patient this lady was with had somehow managed to get into a car accident where there was a two-seater with 4 people and some alcohol involved. Apparently at some point she had been hit by some part of the car and cut her knee open, so I came in to give her a tetanus and antibiotic shot. I told them what each was for while the patient talked on her cell phone with one of her 800 family members that was at the hospital that night, and as soon as I finished talking, her sister asks "Is one of them shots for pain?". Nope. I literally just told you what those shots were for. Listen. So I explain myself again. "NO. NAW. She need somethin' for pain." I tell her that I will ask the doctor as soon as I finish giving the shots I've drawn up and proceed to try and go ahead and give the shots. "No! NAW! She need somethin' for pain NOW. Where's the head doctor at? I don't care. I'll talk to the head doctor if I have to. She need something for pain. You don't understand. Her PHYSICAL BODY was STRUCK BY THE CAR. Her physical body. She was physically hit by a car."
A few things. I don't even know how to start really, so I think I'll present my points high school essay style:
Introduction: Oh hell no.
1. Body paragraph-Keep your panties on.
a. I literally just said I would ask the doctor.
b. There is no head doctor. There's the ER doctor, who I just said I would ask.
c. There's especially no head doctor at 2 AM on Christmas morning.
2. Body paragraph-Your sister is totally not dying.
a. If she was well enough to ask someone for a pair of socks when she came in, she'll be okay for a second.
b. If she's well enough to be talking on her phone, she'll be okay for a second.
c. Where the hell are her socks, anyway? It's 20 degrees outside.
d. If her grown ass is well enough to be attempting to grab the damn needle out of my hand, she's probably okay.
3. Body paragraph- You're an idiot
a.Her physical body? As opposed to her metaphysical body?
b. Was her spirit also struck by the car?
c. Don't try to sound smart when your grasp of simple grammar is not beyond that of most of the 5 year olds I see.
Conclusion: WTF.
There. I feel so much more clear headed and organized now. I unfortunately couldn't say any of those things, so I just went out and asked the doctor with syringes in hand. They were seemingly satisfied after that- the patient actually thanked me when I gave the shots and told me I was good at it, that she could hardly feel it. When our registration representative went to collect their co-pay, her sister mentioned that she wanted to talk to someone in administration because I had been pulling the skin too hard and she knew I was intentionally trying to hurt her sister when I gave the shots. Nevermind that's how IM injections are supposed to be given, or that her sister was about 100 pounds overweight and I had to push her rolls out of the way to hit the muscle. Wow. I'd like to suggest a minimum IQ requirement for sending our Press-Ganey cards, please.
same shit, different bag with fewer leaks
Tuesday, December 29, 2009
Wednesday, December 16, 2009
What am I supposed to do with this?
That's all I can ask at this place sometimes. Last night I get this ambulance. Dude in his early 60s. Hasn't been to a doctor in, no joke, over 45 years. Admits to drinking a GALLON of whiskey a day, and has the most yellow skin I've ever seen. And.. he's been puking and pooping blood a lot for the past few days but this has been going on for the last 2-3 years off and on.
So I see he's pretty sick- I start a couple of big IVs and get blood work started. His platelet count ends up being a very small fraction of what it should be, his other blood counts looks like crap, he's on the fast track to liver failure. The doctor comes in and takes one look at him and admits him to ICU even before any tests came back.
This guy does not care. He does however, care about the fact that he can't have anything do drink when he's puking blood. He cares about having to leave this stupid pulse oximeter on his finger. He cares that we keep taking his blood for all these damn tests. I tell him we're going to transfuse two units of blood and his response is to scoff and say, " A blood transfusion? I hope they test it for AIDs!"
Really? AIDs? Wow. I don't know why, but that really blows my mind. I guess the whole idea that someone would think about the very remote risk of getting AIDs from a blood transfusion but not consider the very real and immediate risk of drinking a freaking gallon of whiskey daily! But hey, priorities, right?
But seriously. What am I supposed to do with someone who has absolutely zero involvment in his own care other than to complain about the things I need to do to save his life? I swear. Sometimes these patients make ME want to drink a gallon of whiskey a day.
So I see he's pretty sick- I start a couple of big IVs and get blood work started. His platelet count ends up being a very small fraction of what it should be, his other blood counts looks like crap, he's on the fast track to liver failure. The doctor comes in and takes one look at him and admits him to ICU even before any tests came back.
This guy does not care. He does however, care about the fact that he can't have anything do drink when he's puking blood. He cares about having to leave this stupid pulse oximeter on his finger. He cares that we keep taking his blood for all these damn tests. I tell him we're going to transfuse two units of blood and his response is to scoff and say, " A blood transfusion? I hope they test it for AIDs!"
Really? AIDs? Wow. I don't know why, but that really blows my mind. I guess the whole idea that someone would think about the very remote risk of getting AIDs from a blood transfusion but not consider the very real and immediate risk of drinking a freaking gallon of whiskey daily! But hey, priorities, right?
But seriously. What am I supposed to do with someone who has absolutely zero involvment in his own care other than to complain about the things I need to do to save his life? I swear. Sometimes these patients make ME want to drink a gallon of whiskey a day.
Saturday, December 12, 2009
You thought you needed an ambulance for that, huh?
I haven't been working in healthcare for long, so I'd legitimately like to know- when did the ambulance become an effin' taxi service? Seriously. This is one of the things that makes me the angriest about my job. We're now getting to the part of the winter where the waits are long enough that these morons actually check in to be seen, get tired of waiting, walk across the street, and call an ambulance to bring them through the back. Fool, please. Your abdominal pain for a week is no more important to us now that you've rolled in on the big white taxi with lights. Now your ass is just at the end of the line again, well played.
We've had some good ones in the last week or so. I, for one, was pretty impressed with the 19 year old girl who called the ambulance from her job a half block away for a toothache. Yeah...she went to triage. I can at least give her some credit for being courteous and finding herself a ride home- I wish I could say the same for this next moron.
Last night was pretty slow- it was about 4:30, and I had one patient when EMS rolls in with this guy in his late thirties who they got a call on- his complaint? Sore throat for 2 MONTHS. He was a truck driver, and had been on the road for a while, and I guess it was the right time for him, so instead of taking his damn truck up to the hospital he called EMS from his vehicle, where he lives, and came to the hospital. If his being a system abusing jackhole wasn't bad enough, he was also a massive whiner and a complete idiot. He was thoroughly convinced that his throat hurt because he had a tooth removed in October, and according to him, a piece chipped off and flew into the back of his throat and was lodged there. Um, no dummy. You have tonsilitis. I told him that was what it sounded like after he complained to me that it always felt like there was drainage in the back of his mouth and that it smelled bad. He rolled his eyes at me and said that wasn't it- guess what the doctor diagnosed him with? Yeah.
Of course, he was also the type of patient who thought he should be the priority and immediately receive narcotic pain meds for his 9.5/10 tonsil pain. While I'm dealing with him, a patient on the other team actually coded in a room, which was really rare for us and really upsetting for the staff. He didn't make it, and I went over to help clean up the body before the family got there. I'm helping RT get blood out of the ETT tube when Mr. throat pain calls to ask when the doctor is coming in. It's a good thing I didn't answer the call, because I probably would have grabbed him and dragged him into the room and said, "When you start turning purple like this guy! This is who the ER is for. Sit your ass down!" After all that, this joker had the nerve to ask for a cab voucher! We ended up giving him one, too, since all his friends lived out in BFE in the midwest somewhere, so he had no one to pick him up. I wish we could have just kicked him out and let him figure it out. He could have walked in the cold. It's not like he was sick.
We've had some good ones in the last week or so. I, for one, was pretty impressed with the 19 year old girl who called the ambulance from her job a half block away for a toothache. Yeah...she went to triage. I can at least give her some credit for being courteous and finding herself a ride home- I wish I could say the same for this next moron.
Last night was pretty slow- it was about 4:30, and I had one patient when EMS rolls in with this guy in his late thirties who they got a call on- his complaint? Sore throat for 2 MONTHS. He was a truck driver, and had been on the road for a while, and I guess it was the right time for him, so instead of taking his damn truck up to the hospital he called EMS from his vehicle, where he lives, and came to the hospital. If his being a system abusing jackhole wasn't bad enough, he was also a massive whiner and a complete idiot. He was thoroughly convinced that his throat hurt because he had a tooth removed in October, and according to him, a piece chipped off and flew into the back of his throat and was lodged there. Um, no dummy. You have tonsilitis. I told him that was what it sounded like after he complained to me that it always felt like there was drainage in the back of his mouth and that it smelled bad. He rolled his eyes at me and said that wasn't it- guess what the doctor diagnosed him with? Yeah.
Of course, he was also the type of patient who thought he should be the priority and immediately receive narcotic pain meds for his 9.5/10 tonsil pain. While I'm dealing with him, a patient on the other team actually coded in a room, which was really rare for us and really upsetting for the staff. He didn't make it, and I went over to help clean up the body before the family got there. I'm helping RT get blood out of the ETT tube when Mr. throat pain calls to ask when the doctor is coming in. It's a good thing I didn't answer the call, because I probably would have grabbed him and dragged him into the room and said, "When you start turning purple like this guy! This is who the ER is for. Sit your ass down!" After all that, this joker had the nerve to ask for a cab voucher! We ended up giving him one, too, since all his friends lived out in BFE in the midwest somewhere, so he had no one to pick him up. I wish we could have just kicked him out and let him figure it out. He could have walked in the cold. It's not like he was sick.
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