tag:blogger.com,1999:blog-7495327656501821802.post4870575092008701641..comments2023-09-26T03:43:42.961-07:00Comments on Adventures of Hood Nurse: Hood Hospital 2, Electric Boogaloo: Service Training in Actionhoodnursehttp://www.blogger.com/profile/15467790713937519943noreply@blogger.comBlogger33125tag:blogger.com,1999:blog-7495327656501821802.post-38670935390334038362012-01-07T20:54:52.550-08:002012-01-07T20:54:52.550-08:00same crap - different hospital. :0(same crap - different hospital. :0(Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7495327656501821802.post-58383404972204673482011-12-29T02:04:34.592-08:002011-12-29T02:04:34.592-08:00"i have time" hahaha love it. we use tha..."i have time" hahaha love it. we use that one quite often.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7495327656501821802.post-78601676104420077562011-12-27T02:37:44.851-08:002011-12-27T02:37:44.851-08:00Sadly, my Press-Ganey score will remain at sub-the...Sadly, my Press-Ganey score will remain at sub-therapeutic levels since I do not speak Spanasianalogian.NurseMenoreply@blogger.comtag:blogger.com,1999:blog-7495327656501821802.post-50963937060918180262011-12-18T09:05:46.283-08:002011-12-18T09:05:46.283-08:00Ahhh...just wait until they spend thousands of $$$...Ahhh...just wait until they spend thousands of $$$'s at your hospital with the 4hr Team STEPPS program where you learn how to make a paper chain with one hand tied behind your back. <br /><br />I am at the point where my political correctness is about gone. "Seriously...we just dispensed $100 worth of antibiotic to you, called you a cab and found some clean clothing for you to wear home. None of this cost you a dime so I suggest you go back to your room, quit complaining that it's taking a few minutes for your nurse to gather your d/c paperwork and lose the potty mouth"<br /><br />Management at our hospital takes very SERIOUSLY the OB complaints so bean counters and highly paid QA nurses are strategizing how to improve the "quality of care". As we are the downtown crack-meth-whatever hospital and DHS removes over half of the newborns from their parentally unfit mothers...I don't think "We're taking away your baby..have a nice day" will make a big difference.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7495327656501821802.post-50726536595363707502011-12-17T14:50:01.730-08:002011-12-17T14:50:01.730-08:00Hood Nurse-You are a rockstar. You crack my ass up...Hood Nurse-You are a rockstar. You crack my ass up everytime. I have been a loyal follower of your blog for a few weeks now, and you always bring a smile to my face. As an RN on a tele floor we tend to deal with a lot of crabby old people and their sometimes equally bad or worse family. The thing that pisses me off unlike any other is management REWARDING their horrible, disrespectful behavior. I once had a patient's family member accuse me of putting his mother in contact isolation for C.Diff because I was pregnant and I wanted to ignore her (I had done nothing but bend over backwards for them, while 8 1/2 months pregnant). He then proceeded to throw a fit in the hallway, stated that I never explained contact isolation policies (TOTAL lie as evidenced by my charting) and screamed that he didn't "give a shit about me or my baby." My manager's answer-of course, reward him with a card and gift from our gift shop. My manager's answer for me? Write me up for "yelling at the patient's family member and not properly explaining isolation policies." (I never once raised my voice to that man) I swear it took every ounce of my being not to slam my badge down at the nurse's station, tell that man and my boss where to stick it and walk out. And if I wasen't pregnant and needed the health insurance, I damn well would have.<br />Why are the rude pain in the asses the ones we have to bend over backwards to please and reward? And come on now, why would us nurses who actually have to deal with your rude ass even WANT you back at our hospital? <br />This patient statistfaction/treating each patient as if they are at a spa/hotel/restuarant is getting seriously bananas!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7495327656501821802.post-22146033952478908112011-12-15T17:52:33.199-08:002011-12-15T17:52:33.199-08:00Cannot**Cannot**SaraMichellehttps://www.blogger.com/profile/14146176558180633006noreply@blogger.comtag:blogger.com,1999:blog-7495327656501821802.post-10546586137317902742011-12-15T17:43:24.087-08:002011-12-15T17:43:24.087-08:00Hood nurse... I am too a hood nurse (won't ste...Hood nurse... I am too a hood nurse (won't steal your thunder for that awesome blog name). Everything you said sums up the reality and bs of it all! I have had a patient upon discharge "whisper" to his "buddy" ; "hey man, whatchu think I can getton da street fo it?" REALLY!! YOU CAN NOT WAIT UNTIL I LeAVe To DISCUSS?!?!? Honestly, it Infuriates me tO know my tax dollars are enabling someone to do this... Oh well, I guess if I am really over it I can move to Ottawa. Maybe I ca get a "cab voucher" there :) .SaraMichellehttps://www.blogger.com/profile/14146176558180633006noreply@blogger.comtag:blogger.com,1999:blog-7495327656501821802.post-2196670969298176742011-12-15T15:38:59.646-08:002011-12-15T15:38:59.646-08:00I just recently had a class on how to say "Go...I just recently had a class on how to say "Good Morning, Good Afternoon, and Good Evening" to the residents living at BigMoneyCCRC, and to ANYBODY that I meet in the halls. Listening to the chorus of sarcastically chipper "Good Afternoon!s" at the time clock at 3pm just slays me. *eyeroll*Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7495327656501821802.post-26532108614969241522011-12-15T09:07:22.108-08:002011-12-15T09:07:22.108-08:00Awesome. You sum it up so well in your last paragr...Awesome. You sum it up so well in your last paragraph.Consciously Sedated/Rachel Paulhttps://www.blogger.com/profile/17579705694845581861noreply@blogger.comtag:blogger.com,1999:blog-7495327656501821802.post-39471580422430695562011-12-15T08:35:20.340-08:002011-12-15T08:35:20.340-08:00sounds like the speech an airline pilot has to giv...sounds like the speech an airline pilot has to give at the start and end of the flight..and just about as sincere! <br />hubby had an ER trip out of state with a sports injury - they 'forgot' to give him discharge instructions (verbal or written) but found him just fine for the satisfaction survey and the bill - which our insurance did cover once we got it sorted out that he was there for a softball to bridge of his nose and not a 'sore wrist.'<br />spent some time in OR/ICU waiting rooms this summer...read over the survey - all about politeness and decor and how did I 'feel" about the interactions - nothing about health care or medical outcome!! and surprisingly they did not send a card or anything when the patient died in ICU! (a totally expected outcome, surgeons are NOT God even if they get confused about that sometimes)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7495327656501821802.post-85138417235260951582011-12-15T05:53:21.073-08:002011-12-15T05:53:21.073-08:00If there was any justice in the world these "...If there was any justice in the world these "higher ups" would have to work a full week,(weekends included)and put their think tank theories into action.Dhttps://www.blogger.com/profile/09311320805081897725noreply@blogger.comtag:blogger.com,1999:blog-7495327656501821802.post-68772681701724795552011-12-14T19:01:28.623-08:002011-12-14T19:01:28.623-08:00On the very last day of my very last nursing posit...On the very last day of my very last nursing position, before I retire, I have several things to say to patients.<br />1. Dear Mr. Nonwhite person: We are not treating you this way because you are black, blue, green, or orange with purple polka dots. You are simply an obnoxious idiot. If you will quit cussing, I will be able to finish assessing you and get you the narcotics you so desperately want.<br /><br />2. Dear confused little old person on c-spine precautions: I am not trying to kill you. If I wanted to do that, you'd be dead already.<br /><br />I promise myself this at least once a week.......fuzzynoreply@blogger.comtag:blogger.com,1999:blog-7495327656501821802.post-67294425069054226192011-12-14T18:28:16.532-08:002011-12-14T18:28:16.532-08:00This is beautiful! When I was in nursing school a...This is beautiful! When I was in nursing school and studying for the N-Clex, I was taught in my N-Clex class that if the choice of what you should say to a patient made you think, "Who the F says THAT?!?" you shouldn't chose that as the answer! LOL! I am a new follower.K Meyerhttps://www.blogger.com/profile/17622368288971214775noreply@blogger.comtag:blogger.com,1999:blog-7495327656501821802.post-35624938887989819882011-12-14T10:20:27.208-08:002011-12-14T10:20:27.208-08:00I can just imagine a filthy drunk with a head lac ...I can just imagine a filthy drunk with a head lac sipping a gingerbread latte at the Starbucks.ERPhttps://www.blogger.com/profile/15973334581468131595noreply@blogger.comtag:blogger.com,1999:blog-7495327656501821802.post-31903776494137697342011-12-14T06:14:53.539-08:002011-12-14T06:14:53.539-08:00We were recently given laminated cards suggesting ...We were recently given laminated cards suggesting that we introduce ourselves with our name and position, how long we have been working in that capacity etc. Then were are to "talk up" the person caring for them next, and estimate how long they might wait. I thought it was just something the crazies in upper management at my hospital had come up with! How nieve of me.NurseWnoreply@blogger.comtag:blogger.com,1999:blog-7495327656501821802.post-44534704535639421812011-12-14T04:23:42.085-08:002011-12-14T04:23:42.085-08:00I just finished my customer service stint (it was ...I just finished my customer service stint (it was way longer than one class) and most of my classmates were in mental health, which made it very funny. The instructor BTW was not a nurse or medical person but some sort of professional facilitator.<br /><br />I feel for you. We can't please all of the people all of the time. CMS will figure this out eventually.<br /><br />If they don't, I'm demanding a chair massage after every internist visit BTW since it's so darned stressful in the patient parking garage at Saintarama.RehabNursehttps://www.blogger.com/profile/02695247141022093754noreply@blogger.comtag:blogger.com,1999:blog-7495327656501821802.post-61502295387643339422011-12-14T02:15:21.862-08:002011-12-14T02:15:21.862-08:00Yeah. What else can be said. These upper managemen...Yeah. What else can be said. These upper management types have clearly been to one too many Disney-esque seminars. Why don't we just start hiring playboy bunnies as nurses, catering by Spago, and invite the entire family to be cared for for free? Oh, and let's make sure the patient never has to pay a dime, or at least has no negative action to their credit when they don't pay anyway!Barbhttps://www.blogger.com/profile/11800794890477479862noreply@blogger.comtag:blogger.com,1999:blog-7495327656501821802.post-56179863646785488622011-12-13T20:10:54.732-08:002011-12-13T20:10:54.732-08:00We're doing something similar with a "hea...We're doing something similar with a "heart, head, heart" method of communication. "Oh Ms Fibromyalguer, I'm so sorry you're in pain (heart). Too bad you have maxed out the amount of pain medications we can give and your breathing is borderline for narcan, as a result we cannot give you any more. (head) I really want to help... (heart). Yeah. That will improve patient satisfaction.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7495327656501821802.post-1115039175901296042011-12-13T19:15:24.944-08:002011-12-13T19:15:24.944-08:00Love it!Saying one if those scripts with all the r...Love it!Saying one if those scripts with all the right inflections pts will totally give you Guys an A+ on your scores!Susannoreply@blogger.comtag:blogger.com,1999:blog-7495327656501821802.post-1413863044870259522011-12-13T15:35:23.643-08:002011-12-13T15:35:23.643-08:00Our doctors are handing out little "informati...Our doctors are handing out little "information cards" with their name, education, "personal interests", and "personal statement". One of my favorite doctors (who's nearly 60 years old) asked if he could write "erotic novels and jumproping" as his personal interests. Apparently that wasn't acceptable.Nurse Khttps://www.blogger.com/profile/06408755992926959084noreply@blogger.comtag:blogger.com,1999:blog-7495327656501821802.post-22861637969237689922011-12-13T12:58:04.388-08:002011-12-13T12:58:04.388-08:00My brother worked for a call centre that arranged ...My brother worked for a call centre that arranged telephone service connections. At a "how can we do this better" meeting he offered this......"when we say a technician will be there between 9am and 1 pm how about we make sure he/she is" This was met with blank stares.Rose Matthewsnoreply@blogger.comtag:blogger.com,1999:blog-7495327656501821802.post-51805339295753710132011-12-13T03:54:21.211-08:002011-12-13T03:54:21.211-08:00Did anyone mention you could do all that standing ...Did anyone mention you could do all that standing on your head in song and they'd still be pissed that they didn't get enough whip on their gingerbread latte...and that it's probably not even real whip cream but that shit in the can.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7495327656501821802.post-26826509232964997832011-12-12T20:45:29.400-08:002011-12-12T20:45:29.400-08:00In every hospital across the country this training...In every hospital across the country this training is happening. This is the kind of thing that happens in a fucked up medical system.girlvethttp://emergency-room-nurse.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-7495327656501821802.post-84142873618951587182011-12-12T19:44:27.427-08:002011-12-12T19:44:27.427-08:00I would like those who think of this as an excelle...I would like those who think of this as an excellent way for patients to share their excellent experience to come and address these concerns themselves. This needs to be emailed to all who make decisions without any recent (with in the last year) experience of what it's like to walk in my shoes. <br /><br />Well said!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7495327656501821802.post-15157583981709016582011-12-12T19:40:45.153-08:002011-12-12T19:40:45.153-08:00Perfection.Perfection.Anonymousnoreply@blogger.com